Keep Calm and Resolve Consumer Complaints

More than ever, consumers are voicing their displeasure when they are unhappy with a service provided to them. Complaints range from calls to online complaints. Attendees of this session will learn to properly address consumer complaints, minimizing the complain impact and how to remain compliant with RESPA along the way.

Consumer Experience
Professional Development

Location: Room 308 Date: March 18, 2016 Time: 10:00 am - 11:00 am
Speakers
Jennifer FeltenSteve Gottheim