All cancellations must be received in writing 5 business days before the HOP Leader Training and are subject to a US $50.00 processing fee. Refunds will be processed within 30 days after the Virtual Training. Refunds will not be granted within 5 business days of the training nor will they be issued for no-shows. Substitutions will be permitted in the event a registrant cannot attend. Please notify ALTA of all cancellations by emailing firstname.lastname@example.org.