All cancellations must be received in writing 5 days before the HOP Leader Training and are subject to a US $100.00 processing fee. Refunds will be processed within 30 days after the HOP Leader Training. Refunds will not be granted within 5 days of the training nor will they be issued for no-shows. Substitutions will be permitted in the event a registrant cannot attend. Please notify ALTA of all cancellations by emailing firstname.lastname@example.org. In the case of force majeure, ALTA will only refund the cost of your registration fee. The Association is not responsible for any travel or hotel cancellation charges that an attendee may incur.