All cancellations or refund requests must be received in writing prior to February 9, 2018 and are subject to a US $100.00 processing fee. Refunds will be processed within 30 days after the ALTA SPRINGBOARD. Refunds will not be granted after February 9, 2018, nor will they be issued for no-shows. Substitutions will be permitted in the event a registrant cannot attend. Please notify ALTA of all cancellation by emailing firstname.lastname@example.org. In the case of force majeure, ALTA will only refund the cost of your registration fee. The Association is not responsible for any travel or hotel cancellation charges that an attendee may incur.