Kay L Underwood-Zach

Owner
Title Insurance Consultants, LLC

Kay Underwood-Zach doesn't just consult on title insurance operations—she transforms them. With over 30 years of hands-on experience in every role from processor to executive manager, she knows exactly where workflows break down and how to fix them.

Starting her career in Colorado in 1992, Kay spent two decades with a national underwriter, rising to Colorado Escrow Operations Manager. Since launching her independent consulting practice in 2015, she's become the go-to expert for title agencies and law firms ready to modernize without losing what makes them successful.

Kay specializes in the challenging work others avoid complex software integrations that actually work, mergers and acquisitions that don't destroy company culture, and operational overhauls that employees embrace rather than resist. Whether implementing SoftPro, Qualia, or other industry platforms, she maximizes technology investments while preserving the institutional knowledge that took years to build.

What sets Kay apart is her ability to secure buy-in from skeptical staff while implementing changes that stick. She sees the productivity barriers others miss and creates solutions that improve both efficiency and employee satisfaction. When title professionals need someone who truly understands their business and can guide them through meaningful change, they call Kay.