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Kay L Underwood-Zach

Owner
Title Insurance Consultants, LLC

Kay Underwood-Zach transforms title insurance operations by bridging the gap between traditional practices and modern innovation. With over 30 years of experience spanning every level of the business, she began her career in Colorado in 1992 before spending two decades with a national underwriter, ultimately serving as Colorado Escrow Operations Manager.

Since 2015, Kay has worked as an independent consultant, partnering with title agencies and law firms nationwide to revolutionize their operations. She specializes in creating seamless integrations between software solutions and established workflows, guiding organizations through complex mergers and acquisitions, and building sustainable operational frameworks that stand the test of time. Her expertise in SoftPro, Qualia, and other industry-leading platforms enables her to maximize technology investments while preserving institutional knowledge.

Kay's distinctive approach combines technical precision with exceptional change management skills. She has a rare talent for securing buy-in across all organizational levels while implementing strategic improvements that enhance both operational efficiency and employee satisfaction. Her comprehensive understanding of title insurance operations, coupled with her ability to identify hidden productivity barriers, makes her an invaluable partner in transforming traditional title agencies into modern, efficient organizations.

Sessions

  • When Disaster Strikes: A Practical Guide to Keeping Your Title Business Running
    March 21 · 11:00 am · Germantown
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