Tish Bush

Principal
TDB Advisors, LLC

Tish has a unique blend of knowledge and experience. She has worked for large national underwriters hiring, training, mentoring and leading all aspects of operations. She has also worked for title agents and title service vendors launching new divisions, re-building operations and managing the closure of companies. Tish has a reputation for successfully using metrics, data and analytics to predict volume and staffing trends to successfully manage operations in both escalating and declining markets. Her experience has encompassed executive level positions where Tish has created strategic plans to analyze and enhance workflow models, review roles and responsibilities of staff to improve production, develop employee performance criteria that resulted in high gains in efficiency and created bench marking/metrics to effectively manage all aspects of operations.

Tish has developed extensive ALTA Best Practice content for numerous title companies across the country. She has created Standard Operating Procedure libraries for title agents. Additionally Tish has designed substantive training programs and written work instruction collections for remote workforces.

Tish is a certified MAGIC® (Make A Great Impression on your Customer) trainer and has facilitated numerous courses for internal, external and international employees on the importance of customer relations. Tish has earned credibility as a speaker to professional organizations over the past two decades sharing her insights on customer service, operations management and the application of data and analytics to more effectively manage.

• In 2023 Tish co-hosted a webinar on October Research’s Evolving Technology with Bill Svoboda where how to choose technology providers, review their contracts, improve operations and more were discussed.

• In 2023 Tish led roundtable discussions at the ALTA Springboard Conference where each table was at capacity to join in the lively discussions- despite table assignments.

• Tish presented at the Association for Title Information Management (ATIM) Conference in June of 2022 on “Remote Employment: What Should We Expect Next?”

• Tish presented at the 2022 ALTA Springboard where she received a perfect 100 Net Presenter Score (NPS).

• Tish launched a blog series on her website www.TDBAdvisors.com entitled “Life Lessons: Six of One Dozen of the Other” in which she shares her professional life lessons that she continues to work to perfect.

• In 2021, Tish did a Podcast on Title Industry Disrupters on RamQuest’s Commitment Matters series.

• Tish presented an Engagement Lab on Operational Productivity which she dubbed “I Make Title Sexy” at the 2021 ALTA One Conference where there was standing room only and attendees were being turned away at the door. Tish is a member of the 2024 ALTA Research and Analytics Subcommittee and the ALTA Best Practice Committee.

Tish is a member of the American Land Title Association and the Employee’s Relocation Council. Tish received her Certified Relocation Professional (CRP) designation. Tish has a degree in Marketing from California State University at Long Beach and a Master’s Certificate in Applied Project Management from Villanova University.