Each of us is one person managing multiple relationships, and each relationship has to be managed a bit differently. For example, Underwriter/Agent, Management/Staff, Competitors, Vendors, Board of Directors/Upper Management; Staff/Customers. Even within each segment, there are multiple relationships which may need to be managed differently, as in customers. We have multiple different types of customers, with different needs, such as real estate agents, lenders, consumers, commercial, residential, etc. This can be said of each segment. Understanding that each relationship needs to be managed differently is key to operational wins. In our session, we will dig deeper into each of these and what strategies have been successful.
